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Privacy and Terms & Conditions

Privacy

Effective Date: 21st February 2021

Last Updated: 19th October 2026

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www.lightofthesoul.co.uk (the "Site") is owned and operated by Gemma Jones trading as Light of the Soul. Gemma Jones is the data controller and can be contacted at:

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Purpose

The purpose of this Privacy Policy is to inform users of our Site of the personal data we collect, how it is used, who has access to it, and the rights of Site users. This Privacy Policy applies in addition to our Terms and Conditions.

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Data Protection Compliance (UK GDPR)

We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We have not appointed a Data Protection Officer as our business operations do not fall under Article 37 requirements.

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Personal Data We Collect

We collect personal data required to fulfill service bookings and physical orders. This includes:

  1. First and last name

  2. Email address and telephone number

  3. Shipping and billing address

  4. Payment information (processed securely via third-party processors)

Data is collected when you book a reading/session, purchase ceremonial cacao, enroll in an online program, or create an account.

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Legal Basis & How We Use Data

We process data under Article 6 of the UK GDPR based on consent and contractual necessity (to fulfill your orders). Data is used strictly for:

  • Order fulfillment, shipping, and service delivery.

  • Customer communication and support.

  • Legal and accounting compliance.

We do not sell, rent, or share your data with third parties except where required by law or to complete fulfillment (e.g., sharing shipping addresses with couriers like Royal Mail).

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Data Retention & Security

Personal data is retained only as long as necessary to fulfill the purpose for which it was collected or to satisfy statutory legal requirements. We use standard SSL browser encryption and secure servers. While we take all reasonable precautions, no internet transmission is 100% secure.

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Your User Rights

Under UK GDPR, you hold the right to be informed, right of access, right to rectification, right to erasure ("right to be forgotten"), right to restrict processing, right to data portability, and right to object. To exercise any rights, contact gemma@lightofthesoul.co.uk. You also hold the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Terms & Conditions

By using this Site or purchasing any product or service, you agree to abide by these Terms and Conditions.

 

1. Intellectual Property

All content published on this Site—including text, images, logos, audio recordings, course materials, and branding—is the intellectual property of Gemma Jones / Light of the Soul. Unauthorised reproduction or distribution is prohibited.

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2. Sale of Goods & Services

We offer the following through our Site:

  • Physical Goods: Ceremonial Cacao (packaged and distributed in accordance with UK hygiene standards).

  • Bespoke Services: Soul Readings, Guidance Sessions, and Energy Work.

  • Digital Programs: Evergreen online courses and archive access (Inner Worlds & Gateways).

All prices are displayed in GBP (£) and payments are processed at checkout via approved processors (PayPal, Debit/Credit Card). We reserve the right to cancel or modify orders where necessary.

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3. SHIPPING, DELIVERY & ADDRESS ACCURACY

  • Buyer Address Accuracy: Buyers are solely responsible for providing a complete, accurate, and correct shipping address (including house numbers and valid postcodes) at checkout. Light of the Soul is not responsible or liable to issue refunds or free replacements for parcels that are lost, delayed, or misdelivered due to an incorrect or incomplete address supplied by the buyer.

  • Fulfillment & Safe Place: Orders delivered to the address provided or left in a designated "safe place" as confirmed by courier proof of delivery (e.g., Royal Mail tracking) are considered fully fulfilled.

  • Uncollected Parcels: If a parcel is returned to us because the buyer failed to arrange re-delivery or collect it from a local depot following a missed delivery notice, the buyer will be required to cover postage costs to re-send the item.

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4. CANCELLATION & REFUND RIGHTS

A. Physical Goods (Ceremonial Cacao)

  • Perishable & Food Safety Exemption: Under UK Law, the 14-day statutory right to cancel does not apply to perishable goods, food items, or sealed consumables once opened. All sales of ceremonial cacao are final once dispatched.

  • Damaged Items: If your cacao arrives damaged, you must contact us within 48 hours of delivery at gemma@lightofthesoul.co.uk with photographic evidence of the damaged packaging and product to qualify for a replacement or refund.

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B. Digital Programs & Online Content

By purchasing access to immediate digital downloads, archives, or self-paced courses (Inner Worlds & Gateways), you expressly consent to immediate access and acknowledge that your statutory 14-day right to cancel is waived once digital access is granted.

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C. Bespoke Services & Soul Readings

Soul Readings and 1-on-1 sessions are personal, bespoke digital deliverables. Once a reading has been recorded or performed, it cannot be refunded. Cancellations for scheduled live sessions must be made at least 48 hours prior to the appointment.

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5. LIMITATION OF LIABILITY & CONSUMER LAW

Where mandatory UK consumer protection laws apply (such as the Consumer Rights Act 2015), these Terms do not exclude statutory rights. Subject to law, Gemma Jones and Light of the Soul will not be liable for indirect, consequential, or incidental losses arising from the use of our Site, products, or services.

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6. APPLICABLE LAW

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

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7. CONTACT INFORMATION

For any questions, concerns, or legal inquiries, please contact:

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